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Service Quality Plan

Commission-approved utility service quality plan.

VEC Service Quality and Reliability Plan

In its June 19, 2020, order in case 20-1502-PET, the Public Utility Commission approved a temporary modification to Sections II.10.f. and g. of the version of Vermont Electric Cooperative, Inc.’s service quality and reliability plan that is attached here. The temporary modification changed the time for “normal business hours” on non-holiday weekdays to 8:00 a.m. to 4:00 p.m. This change will be in effect until the moratorium on involuntary utility service disconnections imposed by the Commission in Case 20-0703-PET is lifted.
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