VGS Service Quality and Reliability Plan
This version of Vermont Gas Systems, Inc.'s service quality and reliability plan was approved by the Vermont Public Utility Commission in its May 18, 2016, order in Docket 8726.
Service Quality Plan
Commission-approved utility service quality plan.
VEIC Service Quality and Reliability Plan
This version of Efficiency Vermont's service quality and reliability plan was approved by the Public Utility Commission in its July 29, 2014, order in Case EEU-2014-03.
Comcast Service Quality and Reliability Plan
Burlington Telecom Cable Service Quality and Reliability Plan
WEC Service Quality and Reliability Plan
VEC Service Quality and Reliability Plan
In its June 19, 2020, order in case 20-1502-PET, the Public Utility Commission approved a temporary modification to Sections II.10.f. and g. of the version of Vermont Electric Cooperative, Inc.’s service quality and reliability plan that is attached here. The temporary modification changed the time for “normal business hours” on non-holiday weekdays to 8:00 a.m. to 4:00 p.m. This change will be in effect until the moratorium on involuntary utility service disconnections imposed by the Commission in Case 20-0703-PET is lifted.