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Create ePUC User Account

There are two kinds of ePUC accounts:

  • An Individual Account is established by a person who is using ePUC to participate in a Commission proceeding as an individual.
  • An Agency Account is established by an organization, including a law firm, business, interest group, government agency, etc. An organization needs to create only one agency account and then the organization’s appointed account administrator can create multiple users under the agency account.
How to Create an ePUC User Account

Any person, including members of the general public, may create an account in ePUC. To create an account:

  • Click the “Create Account” button on the ePUC homepage
  • Select whether the account will be an Individual Account or an Agency Administrator Account
  • After filling in the remaining fields, click “Create New Account” 
  • ePUC will send a welcome email with further instructions to the email address provided by the user
  • Click on the “one-time login” link in the e-mail message to access the Reset Password screen
  • Click “Log in” on the Reset Password screen to access the screen that allows the user to enter a new password
  • Click “Save” to return to the ePUC homepage
  • ePUC will display a green message under the page title stating that the changes have been saved
How Agency Administrators Create ePUC User Accounts

An Agency Administrator may create an ePUC user account for someone in his or her agency. To do so, the Agency Administrator:

  • Logs into ePUC
  • Clicks on “My Organization” in the top navigation
  • Selects “Manage Users” to access the People screen 
  • Clicks the “Add User” button
  • After filling in the required fields, clicks the “Create New Account” button
  • ePUC will send a welcome email with further instructions to the user’s email address that was provided by the Agency Administrator

After receiving the welcome email, the user:

  • Clicks on the “one-time login” link in the e-mail message to access the Reset Password screen
  • Clicks “Log in” on the Reset Password screen to access the screen that allows the user to enter a new password
  • Clicks “Save” to return to the ePUC homepage
  • ePUC will display a green message under the page title stating that the changes have been saved
How to Change the Agency Administrator

The current Agency Administrator:

  • Follows the above steps to create an ePUC user account for the new agency administrator, if one does not already exist
  • Sends an email to the ePUC System Administrator requesting that the Agency Administrator be changed; the email must include the email addresses of the current Agency Administrator and the new Agency Administrator
How to Request a New Password from ePUC

If a user has forgotten the password for an ePUC user account, the user may request a new password from ePUC. To do so:

  • Click the “Login Now” button on the ePUC homepage
  • Click the “Request new password” tab
  • Enter the e-mail address for the ePUC user account
  • Click the “E-mail new password” link
  • ePUC will send an e-mail message with a one-time login to the e-mail address for the ePUC user account
  • Click on the link in the e-mail message to access the Reset Password screen
  • Click “Log in” on the Reset Password screen to access the screen that allows the user to enter a new password
  • Click “Save” to return to the ePUC homepage
  • ePUC will display a green message under the page title stating that the changes have been saved