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PUC Customer Satisfaction Survey Memo

10 July 2019
PUC Seeks Feedback on Customer Satisfaction The Public Utility Commission invites participation in a short customer satisfaction survey about customers’ procedural experience interacting with the Commission. The survey results will be used to help improve the Commission’s performance. The survey will be open until July 26, 2019.

PUC order Waiving a Procedural Rule

28 June 2019
The Public Utility Commission issued this order waiving a procedural rule to allow applicants to file up until 11:59 p.m. on Sunday, June 30, 2019, without being subject to the new Application Fee for In-State Generation Facilities.

Report to the Legislature: Exemptions From the Standard Offer Program

15 December 2018
This report submitted to the Senate Committee on Natural Resources and Energy, and the House Committee on Energy and Technology as required by Act 53 of 2017,discusses the exemption and makes recommendations about how to address any issues arising from the exemption. The Commission has identified two significant concerns arising from the exemption. First, Section 8005a allows utilities to be exempt from the standard-offer program “regardless of whether the provider owned the energy's environmental attributes.” The second issue is that exemptions shift the cost of the standard-offer program from the customers of the exempt utility to customers of the participating utilities.

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Judith C. Whitney
Clerk of the Commission
112 State Street
Montpelier, VT  05620-2701
(802) 828-2358
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