Changes to the Public Utility Commission's Operations Due to the COVID-19 Pandemic

Both the State of Vermont and the federal government have declared a state of emergency due to the outbreak of the new coronavirus known as COVID-19.  This webpage contains information about changes to the Public Utility Commission’s operations as a result of this state of emergency.  The changes are intended to help slow the spread of COVID-19 in Vermont while still enabling the Commission to fulfill its statutory functions in a timely manner. 

Please be aware that, while the Commission continues to conduct business, starting March 26, 2020, the Commission’s building is closed to the public.  The Commission can be contacted via phone at 802-828-2358 or email at

Because the Commission’s building is closed to the public, FedEx, UPS, and courier services are not able to deliver to the Commission’s offices.  In addition, regular mail sent to the Commission’s office is only being picked up by a Commission employee once a week. 

The Commission’s online filing system known as ePUC is operating normally; most filings can be made this way.  Information on how to use ePUC is available at:  See the Commission’s March 20, 2020, memorandum below for information on how to file in “legacy” paper cases.  The Commission will provide information about filing confidential documents soon.

The Commission is also putting the orders and memoranda it has issued related to changes to its operations due to the COVID-19 pandemic in a new case in ePUC – Case No. 20-0789-INV.  The Commission encourages stakeholders to subscribe to this case in ePUC to receive automatic notifications of any future orders issued by the Commission related to changes to its operations due to the COVID-19 pandemic.  Instructions on how to subscribe to a case in ePUC are available at:  If you need further assistance, please contact the ePUC system administrator at

Documents Issued by the Commission

  • March 18, 2020  - Moratorium re Utility Services Blocked from Disconnecting During the COVID-19 Outbreak
  • March 20, 2020  - Memorandum re Changes to Public Utility Commission Operations Due to COVID-19 Outbreak
  • March 26, 2020  - Order Waiving Procedural Requirements That Require Close Personal Contact
  • March 27, 2020  - Moratorium re Expanded Moratorium on Disconnections During the COVID-19 Outbreak
  • March 27, 2020  - Order Granting Extension of Commissioning Deadlines

Contact Information

Judith C. Whitney
Clerk of the Commission
112 State Street
Montpelier, VT  05620-2701
(802) 828-2358
Email the Clerk │Office Location and Parking 
Public Records Database and PUC Records Officer Contact Information

Cases and ePUC




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Statutes and Rules